Panama City Mazda

Reviews

• Kaylee McCalvin

  Sep, 10 2018
  ★ ☆ ☆ ☆ ☆
  I bought my new car last July. Shannon Mercer was the most amazing salesmen. He made my car buying experience a breeze; he was very helpful, informative, and did not pressure me into buying. I would recommend him to anyone. All that aside, I had decided to only let Mazda's service department work on it so all the history would be in one place. In November, I had my oil service and tires rotated. I took my CX-5 home and washed it the next day. While cleaning the wheels, I realized there were scrapes and knicks on the first one, so I checked the rest, and sure enough, all but maybe one wheel had been scratched. I am aware that the inside may be bumped and that can not be avoided, but this looked like someone had carelessly done their job. I returned a few days later (I live an hour away from the dealer) and received a rental for a day while they had my wheels fixed. The service manager was very kind and accommodating. Recently, I had another service done, and I waited over an hour for my vehicle, (I was scheduled as a waiter.) I finally get my car back and noticed NEW scrapes on my wheels. I put great effort into making sure my CX-5 is properly maintained, cleaned, and kept nice, so it is very discouraging to have the same dealership who sold me my new car to also be the ones who ruin it. I will not be returning for any type of service. If they are this careless with simple services, I would hate to know how they perform other tasks.

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